Connect2First Internet, LLC
Privacy Policy
Connect2First Internet, LLC (“Connect2First”) recognizes the importance of protecting your
personal information, and we are committing to safeguarding your privacy. Because
Connect2First respects its customers, and understands that you may be concerned about
privacy, we have instituted policies intended to protect your personal information in a safe and
responsible manner.
Connect2First’s Privacy Policy is an extension of our mission to provide quality service, excellent
support, and advanced technology. This Privacy Policy applies to the information we collect
when you subscribe to, access, or use Connect2First products, services, and websites. This
Privacy Policy explains the types of personal information we collect, and how we collect, use,
maintain, protect, and share this information. This Privacy Policy also tells you about the rights
and choices you may have when it comes to your personal information.
We take seriously the responsibility of protecting your privacy and the information we collect
about you. The objective is to protect this information to the extent reasonably possible in
accordance with this policy and normal business practices.
To provide you with our Services, we may collect:
Contact information which includes customer’s name, billing address, telephone
number, e-mail address as well as other information required to provide service and
billing to each customer. The use of Internet service from Connect2First shall give
Connect2First access to and collect information such as your computer’s Internet
Protocol (“IP”) address, browser type, browser version, as well as the time and date of
your use.
Billing information, including account status and payment history. Connect2First does
not collect or store any Payment Card Industry (“PCI”) information for electronic
payments including card number, expiration date, and/or bank routing and account
numbers. All electronic payment information is stored with and processed by our
payment gateway.
Responses to customer’s survey(s) conducted by Connect2First to identity needs or to
improve service.
dditional information about a customer or customer’s property and other matters
obtained through services offered by Connect2First.
When you visit our website, you may provide us with two types of information: personal
information that you knowingly choose to disclose that is collected on an individualized basis,
and website use information collected on an aggregate basis as you and others browse our
Cookies are a standard feature of web browser software that allow web servers to recognize
the computer used to access a website. Cookies are small pieces of data that are stored by a
user’s web browser on the user’s hard drive. Cookies store select pieces of information that a
user accesses on a web page to simplify subsequent interactions with that website by the same
user or to use the information to streamline the user’s transactions on related webpages.
Cookies help us collect important business and technical statistics. For instance, we can use
cookies to analyze how users move from one page to another; this helps us improve navigation
on our website and make it easier for you to find things. We do not use these technologies to
capture your individual email addresses or any personally identifying information about you,
although they do permit us to aggregate information about your usage of our website.
If you choose to correspond to us through email, we may retain the content of your email
messages along with your email address and our responses. We also may send automated
messages to you pertaining to your account, such as billing invoices and other notices. We
provide the same protections for these electronic communications that we employ in the
maintenance of information received by mail or telephone. We ask that you not provide us with
confidential information such as social security through unsecured email.
If you need to update or correct your account information (such as your mailing address,
primary customer name, which services or features you subscribe to, or other details), please
call the customer service number shown on your bill.
When a customer creates an account and interacts with Connect2First regarding their
account or other services or participation in a program available through Connect2First.
When a customer uses voice or internet service of Connect2First.
When a customer interacts with Connect2First through its website.
When Connect2First interacts with third parties regarding a customer such as a credit
reporting agency.
Connect2First collects and maintains customer information for purposes of its operations and
management. It shall not be used for any improper or unlawful purpose.
Connect2First uses the information about customers in defined and responsible ways in order
to manage, provide, and improve its products, services and operations for its customers. We
use the information we collect to:
Properly deliver, maintain and improve our products, services, websites and
Fulfill requests for new service or changes to your account or the products and services
you already receive;
Provide you with technical support and high quality customer service, including through
the use of recorded or monitored communications between you and our customer
service agents;
Create and administer a Connect2First account, including activating your service, billing,
invoicing, and debt collection activities;
Authenticate or otherwise provide you access to your Connect2First products and
Provide updates, upgrades, repairs or replacements for any of our service-related
devices or software used in providing or receiving services;
Manage and configure our device(s), system(s) and network(s);
Understand how the service is being used, including through the creation of operational
and marketing reports based on de-identified and/or aggregated service usage
Protect the security of the system, prevent fraud, detect unauthorized reception, use,
and abuse of any Connect2First product, service, website or application, and to enforce
any Connect2First policy or applicable terms of service;
Protect our rights, our personnel, our property, and the safety of others;
Maintain our accounting, tax and other records; and
Comply with applicable federal and state laws and regulations, as well as for the general
administration of our business.
We may use the information we collect to deliver and personalize our communications with
you. For example, if you respond to a survey, we may use that information and information
from your account to send you recommendations for additional Connect2First products or
services that may be of interest to you and to provide you with a more personalized experience.
We may use the information to remind you of a service appointment, to follow up with you
after a service request, and to send you important service-related notices and announcements.
We may send you promotional communications for products and services that may be of
interest to you through the mail, by phone or text messages, or online. Some of these
communications may be directed to you because of the Connect2First services to which you
already subscribe, and some may be directed to you because of your general geographic
location. For example, if we are launching a new service in a specific area, only residents of that
particular area will receive that promotional communication.
Data about customers’ internet usage may be complied in aggregate form, and such data may
be used by Connect2First to improve system operations, efficiency and overall customer
Connect2First retains customer information for such periods of time as required by law or
regulation or as reasonably necessary to provide services.
Connect2First maintains customer information with reasonable and appropriate technical,
administrative, physical, and cyber safeguards to protect against loss, unauthorized access,
destruction, misuse, modification, and improper disclosure of customer information. We
strive to use commercially acceptable means to protect your personal information.
Connect2First does not house or maintain any personal credit card data; such information is
handled by our payment processor. We periodically confirm that our payment gateway
provider remains in compliance with the Payment Card Industry Data Security Standard
governing the security and confidentiality of your personally identifiable information.
Our corporate values, ethical standards, policies and practices are committed to the
protection of customer information as described in this policy. In general, our business
practices limit employee access to confidential information, and limit the use and disclosure
of such information to authorized persons, processes, and transactions.
Connect2First requires its employees, affiliates, and contractors who have access to
customer information to comply with this privacy and confidentiality policy.
Customer information that customers may access through Connect2First’s online account
system is protected using cyber security protocols designed to prevent unauthorized third
parties from accessing such information.
Connect2First does not share customer information (e.g., a customer’s internet usage data
and information that can reasonably be used to identify an individual) with third parties,
except at the customer’s request, with the customer’s consent, or as described below.
Information may be disclosed to affiliates or contractors hired by Connect2First to assist in
carrying out operations, such as service, maintenance, billing and management functions
including legal, audit and collection services. Information may also be shared with other
suppliers under shared service agreements or to meet operational requirements.
Information will only be disclosed to such persons to the extent necessary to render the
services, and only to those who agree to maintain the confidentiality and security of the
Connect2First may disclose to and share information with commercial and consumer credit
reporting agencies for credit-related activities (e.g., the reporting of bad debts).
Aggregated information may be disclosed to third parties where necessary or beneficial for
Connect2First operations (for example, to improve efficiency and overall customer service).
We may disclose information when authorized or required by law, including a response to a
search warrant, subpoena or court or law enforcement order. For example, Connect2First
may be required by law to disclose information about you, including information that
personally identifies you, your use of our services, and the content of your communications,
to governmental entities upon receipt of valid legal process. These disclosures may be made
with or without your consent and with or without notice, in compliance with the law,
including the terms of process.
Connect2First may also disclose personally identifiable information about you, without your
consent, when we believe in good faith that it is necessary to protect our customers,
employees, or property; in emergency situations; to enforce our rights in court or
elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or
as otherwise required by law.
Information may be shared with affiliates, including Connect2First’s parent company, and
partners of Connect2First, to the extent permitted by law and applicable regulations.
However, Connect2First does not sell, rent, loan, exchange or otherwise release customer
information to non-affiliated third parties or partners for their marketing purposes. While
Connect2First has no plans to do so, if Connect2First ever changes this business practice,
Connect2First will provide customers with advance notice and obtain their express consent.
Connect2First may partner with another party to provide specific services or goods. When
the user signs up for these services or goods, we will share names, or other contact
information that is necessary for the third party to provide these services or goods. These
parties are not allowed to use personally identifiable information except for the purpose of
providing these services or goods.
Section 222 of the Federal Communications Act of 1934 (the “Communications ct”) imposes
limitations on Connect2First’s collection, use, and sharing of information that personally
identifies you when you subscribe to telecommunications services, including voice telephony.
This Privacy Policy is designed to comply with those requirements.
Section 222 provides privacy protections for information about the quantity, technical
configuration, type, destination, location, and amount of your use of telecommunications
services, including Connect2First Voice Services, and the information about those services
contained on your bills for those services. This information is known as customer
proprietary network information or “CPNI.” CPNI does not include your name, address, or
telephone number, which is defined by the Communications ct as “subscriber list
information.” However, that information is otherwise considered personally identifiable
If you are a customer of Connect2First Voice Service, or another service that is subject to
these requirements, you have the right, and Connect2First has a duty, under the
Communications ct to protect the confidentiality of your CPNI. In addition, the FCC’s rules
provide additional privacy protections and choices regarding use and sharing of that
The most current version of our Privacy Policy is published and maintained at The needs of our customers and the business may change from time to
time and, when that happens, we may need to modify this Privacy Policy. If we change our
privacy policies and procedures, we will post those changes on our website to keep you aware
of what information we collect, how we use it, and under what circumstances we may disclose
If you have questions about this Privacy Policy, the practices of this website, or use of customer
information by Connect2First, please contact customer service, which can be reached by phone
at 1-833-411-2234 or by email at